Support
Frequently Asked Questions
Everything you need to know about ordering from Beach City Botanical.
What payment methods do you accept?
We accept Bitcoin (BTC) and Cash App (USD) only. We do not accept credit cards, PayPal, or other cryptocurrencies. Bitcoin payments are detected automatically on-chain. Cash App payments are verified manually.
How do I pay with Bitcoin?
At checkout, select Bitcoin as your payment method. You will be shown our fixed BTC wallet address and the exact amount to send. Send the payment from your Bitcoin wallet. Our system automatically detects your transaction and confirms your order — usually within 10–60 minutes.
How does Cash App payment work?
Select Cash App at checkout and enter your own $cashtag so we can match your payment. Send the exact USD amount to our $CashTag via the Cash App mobile app. After you send payment, we manually verify receipt from your cashtag and confirm your order. This typically takes a few hours but may take up to 24 hours. Including your order ID in the payment note also helps.
Is the Bitcoin address unique for my order?
Yes. Each Bitcoin order gets its own receive address derived from our Ledger wallet. That way concurrent orders can't be mixed up. Send the exact amount shown at checkout to the address on your payment page.
Do I need to create an account?
No. All orders are processed as guest checkout. Your cart is saved in your browser. After placing an order, your pending payment is saved in this browser for 24 hours so you can leave and come back — use the yellow “Resume payment” bar or bookmark the payment page (/checkout/pay?orderId=YOUR_ID). We auto-watch Bitcoin for 24 hours; unpaid orders stay in our system for up to 30 days for manual confirmation, then expire.
What do you sell?
We specialize in harmala alkaloids only — Manske (HCl salt) harmalas and Manske-processed free base. We do not sell seeds, bark, or other botanicals.
What's the difference between Manske and free base harmalas?
Same purity and alkaloid profile — form is the only difference.
• Manske: crystalline hydrochloride (salt) form from Manske precipitation.
• Manske-processed free base: those same Manske salts converted to free base form.
Not different extracts. Choose the form that suits how you work with it.
Are your products legal?
All products sold on Beach City Botanical are legal botanical specimens sold for research, collection, dye-making, and ornamental purposes. It is your responsibility to know and comply with the laws in your jurisdiction. We do not sell products intended for human consumption.
Is my order shipped discreetly?
Yes. All orders ship in plain packaging with no external branding. The return address shows 'BCB Fulfillment.' No product names or descriptions appear on the outside of the package.
Do you ship internationally?
Currently, we ship within the United States only. International shipping may be available in the future.
How long does shipping take?
Orders are processed within 1–3 business days after payment confirmation. All orders ship via USPS Priority Mail (flat $10) — typically 2–3 business days in transit after the order ships. You will receive a tracking number via email once your order ships.
Can I return or exchange a product?
Due to the nature of our products, all sales are final. We do not accept returns or exchanges on opened botanical products. If you receive an incorrect item, contact us and we will correct the error.
What if my package is lost?
Contact us within 7 days of the expected delivery date. We will work with the carrier to locate your package or arrange a replacement. Packages with tracking that shows a successful delivery are considered final and will not be refunded or replaced.
Why don't you accept credit cards?
Bitcoin is our preferred crypto rail with automatic detection. Cash App provides a simple USD bridge. We may add additional methods in the future.
How do I know my payment went through?
• Bitcoin (BTC): Our system automatically detects your on-chain transaction and updates your order status — usually within 10–60 minutes.
• Cash App (USD): Your order is confirmed after we manually verify receipt — typically within a few hours.
You will receive an email confirmation once payment is verified.